As IT and document service markets continue to converge, solution providers and managed service providers now have a new way to expand their business and capture additional revenue with Xerox PrintAssist Services.
The cloud-based plug-in integrates Xerox's printer discovery and monitoring capabilities and LabTech Software's remote monitoring and management platform to provide – via a dashboard – information needed to manage print.
The tool proactively identifies potential issues such as paper jams or low consumable levels for networked printers and multifunction devices regardless of the manufacturer.
IT service providers can use Xerox PrintAssist Services to help their clients spend less time dealing with printer and network management and focus instead on their core business.
"The market is ripe for solutions providers to enhance their service offerings – and that can be done by managing print," said Douraid Zaghouani, president, Channel Partner Operations, Xerox Technology. "Xerox PrintAssist Services is another example of how we help partners expand their profitable revenue by connecting our technology and services so they can simplify their customers' everyday business processes."
Velocity Network anticipates growing their business and further cementing themselves as a trusted advisor to their clients with Xerox PrintAssist Services.
"Being able to monitor customers' networks remotely and mitigate potential issues saves time and increases productivity, and reduces service calls from our end," said Brian Marshall, VCIO, Velocity Network. "We see the business value of managing print peripherals and with Xerox PrintAssist Services we'll be able to expand relationships with existing customers and cultivate new revenue-producing opportunities."
