Exclusive new service offers a wide range of cloud-based IT services to Ricoh Family Group dealer partners
Ricoh Americas Corporation today announced the launch of its CHAMPS Cloud IT Services, a cloud-based services portfolio developed exclusively for Ricoh Family Group dealer partners in the US. This new offering, available via Ricoh's CHAMPS dealer services program, incorporates proven technology solutions from industry-leading mindSHIFT, a Ricoh Company. CHAMPS Cloud IT Services provides dealers with services such as Total IT Help Desk, Server Management, Hosted Exchange Email, and Email Archiving, helping to deliver extra value-add to customers.
In today's technological business world, dealers are seeking ways to integrate reliable and proven cloud IT and mobile solutions without a large upfront investment. mindSHIFT services provide dealers the opportunity to expand their product portfolio to include IT services through a trusted and experienced IT services partner. The 2014 acquisition of mindSHIFT has enabled Ricoh to take this key step in the evolution of its CHAMPS services program. With more than 15 years of proven experience, mindSHIFT will provide dealers with the most widely used and in-demand cloud IT services from a variety of recognized industry leaders through an easy-to-use web-based control panel that provides automated service activation and account management.
"The relationship we have with Ricoh is one through which we learn and share our feedback and it is clear that Ricoh listens to what we need," said Dawn Abbuhl, President, Repeat Business Systems, Inc. of Albany, N.Y. and member of Ricoh's National Dealer Council. "We told Ricoh that our customers want a 'one stop shop' for all services – and that we want a partner that will help us expand our portfolio and also enhance the value we deliver to our customers. And, in today's environment, we look more toward cloud services to give our customers the flexibility and simplicity they are seeking. As a result, they've since announced their CHAMPS Cloud IT Services portfolio, and we're excited about what we've heard of it and are eager to dive deeper."
Components of the CHAMPS Cloud IT Services portfolio include:
Total IT Help Desk: U.S. based, quick and efficient technical support to manage end-user devices 24 hours a day, 7 days a week, 365 days a year.
Server Management: Whether the customer's servers are on premise, in a datacenter or in the cloud, mindSHIFT's highly skilled server management technicians know how to manage and proactively support them.
Hosted Exchange Email: Enables customers to benefit from business email without the IT management hassles. Email, calendars, contacts and more are available at their fingertips.
Email Archiving: Enables users to safely archive and easily access email for storage, compliance, eDiscovery and disaster recovery requirements.
"We mean it when we say our goal is to collaborate with our dealer partners so that we can both be successful. To me, that dedication is evidenced by the launch of Ricoh's CHAMPS Cloud IT Services," said Jim Coriddi, Vice President, Dealer Division, Ricoh USA. "With mindSHIFT's technologies, services and expertise added to our unique and unmatched CHAMPS services portfolio, we are providing dealers with a services-led approach to grow their businesses without large upfront investments. Our partners asked for support ultimately running healthier businesses, and we're confident this launch addresses just that."