Raising customer awareness on cloud migration strategies and ability to offer diverse implementation options vital for growth

Although the Latin American hosted and cloud solutions market for contact centers is still in its nascent phase, the market is picking up pace as early adopters emerge. The deployment of a mix of on-premises and off-site tools is paving the way for hosted and cloud models to gain acceptance in the region, especially in Chile, Peru, Argentina, Mexico and Brazil.

The Conference Board Leading Economic Index® for Brazil, together with Fundacao Getulio Vargas (TCB/FGV Brazil LEI), decreased 1.4 percent in February. The index now stands at 124.9 (2004 = 100), following a 0.8 percent decline in January and a 0.3 percent increase in December. Only one of the eight components contributed positively to the index in February.

Jing Sima, Economist at The Conference Board, said, "The Leading Economic Index declined in February for the second consecutive month, and its six-month growth has fallen back to negative territory. Despite the sharp improvement in the fourth quarter GDP, the persistent and broad-based weakness in the LEI suggests that that pace of growth is unlikely to last through the first half of this year."