Leading blank and custom printed label retailer, OnlineLabels.com, has been named a 2015 Bizrate Platinum Circle of Excellence recipient. This award distinguishes companies who have shown exceptional support and satisfaction among their customers.
The honor is given to retailers who have gathered outstanding online customer satisfaction scores during a one-year period. OnlineLabels.com joins a select few online retailers, which represent the top 1.7% of companies using the Bizrate survey. The Bizrate Circle of Excellence Platinum Award is the highest honor and distinguishes those that have earned a score of at least 9.0 out of 10.0 in each satisfaction category considered by Bizrate.
"Every year, customer expectations become increasingly more demanding. We are fortunate to have a team that always goes above and beyond to provide exceptional service," explained OnlineLabels.com president, Dave Carmany. "We once again placed heavy focus on continual training within customer service to make sure all of our representatives are armed with the tools and skills they need to respond to customers quickly and with precision."
This is the 16th year Bizrate has recognized outstanding retail reviews with its award. One area which has seen increasing difficulty for companies to maintain each year is Customer Support. "Customer Support, which is highly influential over customer loyalty, continues to be the most difficult attribute on which to delight customers," said Hayley A. Silver, Vice President of Bizrate Insights.
"I am proud of our Customer Service department, and all of the people at OnlineLabels.com, for making our customers' shopping and service experience one of the best on the Internet," said Carmany. This will mark the fourth time OnlineLabels.com has received this award, having previously accepted the Bizrate Circle of Excellence Platinum Award in 2009, 2010, and again in 2014.
