Primera Technology, Inc., a leading manufacturer of specialty printers, today announced they have received their seventh consecutive "Best Customer Service" award from LiveHelpNow, a well-known online communications provider. The award reflects the quality of the 24/7 live chat service that Primera offers to customers around the world through the LiveHelpNow service.
LiveHelpNow bases its customer service evaluations on 12 criteria, including customer survey results, resolution rates, operator effectiveness and proactive service. "Providing superior customer service has always been extremely important to us. It separates us from most of our competitors," said Mark D. Strobel, Primera's vice president of sales and marketing. "Receiving this award seven months in a row confirms our commitment to assisting our customers with any question they have, no matter how simple or complex."
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