Interview with Ms. Huiying Kang, Managing Director of Manroland Malaysia & Singapore
Manroland remains strongly committed to its customers in Malaysia and Singapore said Ms. Huiying Kang, Managing Director of Manroland Malaysia & Singapore.
During an interview with the local trade press, Ms. Kang said Manroland's SEA outpost is focused on quality rather than quantity as it builds on the expertise and experience of a Group trained to be highly responsive to customers' needs; experienced service engineers who can be counted upon to provide technical advice and solutions whenever needed.
"Our team's integrity is solid. It can absolutely meet the increasingly demanding requirements of the customers,'' said Ms. Kang. "We even exceed customers' expectations because of our deep insight into and invaluable experience with the dynamic printing markets in Malaysia and Singapore.''
Innovation
Ms. Kang said Manroland Sheetfed can "proactively provide innovative solutions for printers dealing with all sorts of challenges." She cited the recent global product launch of new ROLAND 700 EVOLUTION and newly updated ROLAND 700 HiPrint as a very good example to illustrate this.
She went on to say "The newly launched ROLAND 700 Evolution with the features of the DirectDrive and HS (high speed), is the next generation of press and delivers lower total production costs and higher productivity to the printers with its futuristic design and nine new groundbreaking features."
In addition, Manroland's workhorse the ROLAND 700 HiPrint press now offers 7 new features to maximize production quality, user efficiency and energy efficiency, the most prominent new breakthrough, Simultaneous Plate Loading (SPL) can save 7 minutes per job change. It will help a customer in Singapore to gain 990 hours of additional production capacity per year sooner, which increases the printer's productivity and competence in the challenging printing industry to a very large extent.
Aftersales
"Furthermore, sales, technical assistance, services, consultancy and, especially, printing supplies are among the key areas where Manroland's expertise can have an impact on the performance and productivity of the regions' printers" she said.
"In order to guarantee 100 percent the excellent services and consultancy we provide for the customers, our team is being strengthened significantly with regular intensive internal training on the latest knowledge and skills in the printing world," Ms. Kang said.
"What's more, our strong team of integrity is united together and strive for the same target which is to achieve maximize customer satisfaction" she added proudly.
"We do understand our customers' urgent need of spare parts. So we have strengthened the JIT (just-in-time) management on the stocks and supplies. We try to deliver the spare parts at the soonest possible time so that production is not disrupted."
When asked what suggestion she can give to the printers so they can tackle the fierce market competition, she replied: "Stay lean, competitive and cost-effective in order to share the costs saving with the customers".
Printers can significantly reduce costs and increase profits, Ms. Kang said, by adopting a wide variety of groundbreaking value added printing (VAP) solutions from Manroland.
Ms. Kang reaffirmed Manroland's absolute commitment to the printing markets in Malaysia and Singapore. "With our concerted efforts and commitment, we will continue to provide the best solution and the best service for our customers, and help them to achieve sustained profitability,'' she said." At the same time, we are well equipped and prepared to not only maintain, but also increase our market shares in Malaysia and Singapore with our world-leading products and services".
With a firm, long-term commitment to the printing industries in Malaysia and Singapore, Manroland can be trusted to provide professional support to customers in these two regions and help them to succeed in the fast-changing printing world.
