Roland DG Corporation announced the successful conclusion of its Global Service Engineer Awards 2015 competition. The finales were held at Roland DG's Hamamatsu headquarters from October 20 to 22 for service engineers (SEs) engaged in the repair and maintenance of Roland DG products.
Named Champion of the Second Global SE Awards was Terry Carpenter with 14 years' experience representing authorized Roland DG reseller Far From Normal located in Fargo, North Dakota, U.S.A. "I had a wonderful time learning new things and meeting all the other finalist SEs from around the world," Carpenter said. "The competition expanded my understanding and knowledge base. To be able to tap into that larger network of SEs really helps. What I learned from the competition was to take your time, be careful and do things step-by-step. Even when you know what you're doing, it's important not to rush."
Alexandre Geraldi, contestant from Brazil whose performance earned him second place in the competition, said of his work: "I had to perform under pressure, but it was good because, in real life, we are always pressured by the customer. The customer cares a lot about his equipment, his business, his family – and we have a very important role when working on their machine. To our customers, a machine is not just a machine -- it's a dream of success."
Peter De Bont of the Belgian dealer Benes NV finished in third place. "There were things I learned during the competition which will help me to solve problems easier and faster in the future," he said.
Roland DG's Chairman and President Masahiro Tomioka praised the fine efforts of all who participated. "I really respect your participation in this competition as Roland DG representatives from all over the world. In order to provide optimum solutions to our customers, it is essential that SEs provide the finest on-site services around the world to ensure that Roland DG products deliver the outstanding quality they are designed for. As the best SEs in the world," Tomioka said, "you are all expected to be the leaders in your respective regions while continuing to demonstrate and refine your skills and communication abilities."
Roland DG sells its products in more than 200 countries and regions around the world. According to Mr. Takaaki Koshita, general manager of Roland DG technical services, the company is creating an online system to share information and promote cooperation in real time with not only those who participated in the contest, but with all Roland DG SEs around the world. "By combining the Global SE Awards competition and our online systems, we hope to build customer service and support systems that are the best in the world," he said.
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